RETURNS & REFUNDS

If you are not entirely satisfied with your purchase, I'm here to help.
Due to the nature of my products, Refunds are only available for faulty items, not for change of mind. If for any reason your item arrives faulty or damaged, you have 7 days to contact Hippie Vibe Collective for a return and refund. Item is to be returned in new condition with all tags still attached. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
Upon receipt of the items, it will be checked to make sure it meets the conditions above and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

I endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. I do not refund initial shipping charges for items returned. I am not liable for the loss of garments being returned. I recommend using a traceable delivery method and taking note of your tracking number.

 

Please do not hesitate to contact me with questions, concerns or custom orders as I would love to have a chat with you.
Jess x
Please contact via Contact HVC form.